Telephone Information & Referral Service

We offer a free telephone information and referral service (TIRS) for anyone affected by the criminal justice system, including prisoners, people on release from prison, family, friends and service providers.

At CRC we understand the practical and emotional difficulties those affected by the criminal justice system face.

Finding information about prison operating procedures can be confusing and difficult. For example, knowing how to book a visit or find where someone is being held can be stressful and complicated. Our knowledge of the criminal justice system and prison procedures can help alleviate this burden.

Thank you so much for all this wonderful information. I really appreciate your help. I’m sharing everything with the family so it will help everyone.

~ Mother of a person in custody

CRC’s free and confidential telephone service provides specialist information to anyone affected by the criminal justice system and those supporting them.

Access: Phone (02) 9288 8700, 9am–5pm Monday to Friday.

Important to know: This service does not provide casework or ongoing support.

Funding: This service is funded by the Community Restorative Centre.

For more information, please call us on (02) 9288 8700 or contact us.

You can also check the Get Help section of our website for information on the services available to you and your family.