CRC’s purpose is to be the leading service provider working with people affected by the justice system, and we aim to provide the highest possible standard of service to clients. We encourage feedback about the services we provide and value your input, any person or organisation using CRC services or affected by its operations has the right to complain. If you feel we didn’t meet your needs you can use this form to let us know why. Your feedback is important to our organisation, and will be used to monitor and improve service delivery.
Download CRC’s Feedback Form
Complaint Handling Process
We have developed, and will follow, a user friendly complaints handling system that deals with complaints fairly, promptly, confidentially and without retribution.
All Board members, employees, volunteers and students are given information about the complaints procedure as part of their induction. All members and employees of CRC are expected to work cooperatively as a team, to acknowledge any dispute at an early stage, and to resolve any dispute in the most constructive manner possible. Any conflict of interest arising from a dispute will be declared and all steps will be taken to ensure persons working to resolve a dispute are impartial. Members and employees are expected to maintain confidentiality in relation to complaints and disputes. Resolving complaints, where possible, to the satisfaction of the complainant is the goal of the complaints policy process.
Download CRC’s Complaints Handling Process
Community Restorative Centre