Family Casework

“Our family had no previous experience with the criminal justice system and found it very difficult to come to terms with what happened. We now feel we can hope for a positive outcome thanks to the knowledge and assistance provided by CRC and are extremely grateful for the support we received.”

~ CRC client

CRC’s Family Caseworker provides telephone counselling and support to anyone in NSW with a family member or friend in a correctional centre. Face-to-face counselling may be available for families in the Canterbury-Bankstown Local Government Area.

Eligibility: This service is available to family members and friends of people in NSW prisons.

Access:  Phone (02) 9288 8700, 9am–5pm Monday to Friday.

This project is funded through the Office of Responsible Gambling, NSW Department of Customer Service.

When a person goes to prison their family can be left feeling scared, anxious, angry or embarrassed, as well as trying to understand a system they know little about. They may also feel socially isolated yet reluctant to seek support because of the stigma attached. For many families, the incarceration of a loved one can lead to financial and practical difficulties and many changes that can be stressful.

Counselling is often helpful in supporting families through the stressful process of incarceration and assist in planning for release and family reintegration following a period of imprisonment. The Telephone Information and Referral Service can provide information about where to access counselling in your area.

For counsellors working in other agencies seeking more information on how best to support families with a loved one in custody, please review our Information Sheet for Counsellors. Alternatively, counsellors and family workers are welcome to call and speak to the CRC Family Worker for information and advice on working with people with a loved one in custody.